Refund policy

Fresh, made-to-order flowers
Every arrangement from Bianca's Flowers is handcrafted to order with fresh, perishable flowers. Because of this, we are unable to accept returns.

Order issues
Your satisfaction matters to us. If there is a problem with your order — for example, it arrives damaged or is not what you ordered — please contact us as soon as possible, ideally the same day you receive it, with a photo of the arrangement. We'll review the issue and work with you on a fair resolution, which may include a replacement or credit.

Cancellations and changes
Because flowers are purchased and prepared specifically for your order, please contact us as early as possible if you need to change or cancel. Orders that have already been prepared may not be eligible for cancellation.

Substitutions
Each arrangement is unique. Flower availability can vary by season and supplier, so if a specific flower, color, or container is unavailable, we may substitute an item of equal or greater value while keeping the overall style, color palette, and feel of your arrangement.

Delivery issues
Please make sure the delivery address and recipient contact information are correct. We are not able to refund orders that cannot be delivered because of an incorrect address or because the recipient was unavailable.